Service Update: Microsoft 365 Services Substantially Restored and Under Monitoring
Microsoft 365 services are undergoing substantial recovery and are now largely operational for most HKUST users. Following today’s major global outage affecting Outlook, Teams, OneDrive, and Copilot, local connectivity has stabilized. ITSO technical teams are actively monitoring campus network stability and mail flow to ensure sustained performance. We will continue to track the situation closely and provide a final update once Microsoft officially resolves the incident.
🔍 Current Service Status
| Service | Status | Impact & Action |
|---|---|---|
| 🟢 Microsoft Teams (Chat & Video) | Operational | Normal operation across desktop, mobile, and web. |
| 🟢 OneDrive & SharePoint | Operational | File access and sharing restored to normal speeds. |
| 🟢 Outlook & Email (Exchange) | Operational | Login and email access are working. Some emails sent during the outage may arrive with slight delays as queues clear. |
| 🟢 Calendaring & Copilot | Operational | Calendar sync and AI assistant capabilities are restored. |
⏱️ Microsoft Global Recovery Timeline
| Time (HKT) | Microsoft Global Status Update |
|---|---|
| 00:17 (Nov 13) | 🔴 Outage Detected: Microsoft reported global issues affecting Outlook, Teams, and OneDrive. |
| 02:26 | 🔴 Widespread Impact: Services became unstable globally, including for HKUST users. |
| 20:58 | 🟡 Recovery Commenced: Mitigation efforts began to restore access across the Asia-Pacific region. |
| 22:04 | 🟢 Substantially Restored: Local services normalized. Core M365 apps are now fully accessible. |
Last Updated: Friday, November 13, 2026, at 22:05 HKT