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ITSO Service Desk

ITSO Service Desk provides the following services:

  • IT consultation to staff and student
  • AV equipment loan service
Available To
Students, Staff
Service Fee

Free

Service Hours

Times vary during semesters and term breaks. The latest schedule is:

 

29 Sep 2025

 to 

03 Jan 2026

 

Monday to Friday : 

8:45 am - 7:00 pm

(Lunch time remains open)

Saturday : 

8:45 am - 12:00 pm

12:00 pm - 1:00 pm (Closed during Lunch time)

1:00 pm - 5:00 pm

Sunday and Public Holidays:                     

Closed

 

To maintain a healthy protection in this area, the following measures will be adopted:

  • Please do not visit ITSO Service Desk if you have fever or respiratory symptoms
  • Alcohol-based hand sanitizers and disinfectant wipes will be provided around the Service Desk area

Support

General Enquiries cchelp@ust.hk
Suggestions & Complaints cclisten@ust.hk
Serviceline +852-2358-6200