HKUST ITSO AI Chatbot

Important reminder

Please do not disclose personal data such as your HKUST account number, staff/student ID or name in the chatbot. Information provided will be retained to enhance system performance.

By using the HKUST ITSO Chat service, you confirm that you have read, understood, and agreed to the Disclaimer


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Impersonation email protection
VIP :

If the impersonation attempt is made on one of our VIPs:

  • A warning message will automatically be added to the email body
  • It notifies recipients that the message may not be from the actual sender
  • The warning message will appear as follows:
From: John Ching <professormail234@gmail.com>
Subject: Available?
 

professormail234@gmail.com appears similar to someone who previously sent you email, but may not be that person. Learn why this could be a risk

 
...........

If you receive an impersonated message, you can simply delete it and take no further action.


non-VIP :

If the impersonation attempt is made on someone who is not our VIP:

  • A warning message will only be added upon user complaints
  • The warning message will appear as follows:
From: Jack Ng <professormail123@gmail.com>
Subject: Available?

[ALERT] : The sender of this email may not be affiliated with HKUST. Be cautious!

...........

If you receive an impersonated message, you can simply delete it and take no further action.


Support

General Enquiries cchelp@ust.hk
Suggestions & Complaints cclisten@ust.hk
Serviceline +852-2358-6200