HKUST ITSO AI Chatbot

Important reminder

Please do not disclose personal data such as your HKUST account number, staff/student ID or name in the chatbot. Information provided will be retained to enhance system performance.

By using the HKUST ITSO Chat service, you confirm that you have read, understood, and agreed to the Disclaimer


Log in to access additional information for your user group in addition to the publicly accessible content.

Send Icon

Short Network Service Impact From 3:05pm to 3:20pm This Afternoon (24/11)


This afternoon we discovered there was a misbehaved network device in our core backbone network which might have affected some of our network services during the said period.  Users might experience sluggish network service response or even service timeout.  Upon detecting this, we had immediately remedied the situation and fixed the problem.  Affected services were resumed to normal within 15 mins.  We apologize for any inconvenience that this might have caused to you.


C.S. Wong
Head of Network Systems
ITSC
24 Nov 2023 (Fri)

What to read next

Support

General Enquiries cchelp@ust.hk
Suggestions & Complaints cclisten@ust.hk
Serviceline +852-2358-6200