HKUST ITSO AI Chatbot

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Please do not disclose personal data such as your HKUST account number, staff/student ID or name in the chatbot. Information provided will be retained to enhance system performance.

By using the HKUST ITSO Chat service, you confirm that you have read, understood, and agreed to the Disclaimer

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Update your MFA Mobile Device Records

In case you lost your mobile, you can update your MFA mobile device records:

Step 1

Please login and obtain a TAP Code for your temporary use. The On-Screen Passcode generated is valid for use within 2 hours (one-time only).

  TAP Code  

Step 2

Use this TAP Code to login to your MFA Self-Service Portal and update your device records.

  MFA Self-Service Portal  

Support

General Enquiries cchelp@ust.hk
Suggestions & Complaints cclisten@ust.hk
Serviceline +852-2358-6200