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HKUST SuperPOD Shutdown Due to Fire Alarm

Date: 01 Nov 2024

Dear HKUST SuperPOD Users,

Please be informed that the HKUST SuperPOD system was shut down at around 21:00 on 1 Nov 2024 due to a fire alarm, which caused the cooling systems to deactivate. We promptly collaborated with CMO colleagues to address this issue, and all DGX nodes have now been resumed to service at around 23:00.

We apologize for any inconvenience this may have caused. If you experience any issues, please reach out to us at spodsupport@ust.hk.

Regards,
Kenneth Cheng
Service Manager (Research Computing)
ITSO


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