Queue-it is a virtual waiting room system that helps manage high traffic to online platforms. HKUST is implementing Queue-it during the enrollment period specifically for enrollment-related functions to ensure fair access and prevent system overloads when many students log in simultaneously. Other SIS functions are not affected by Queue-it.

Queue-it will be activated during peak enrollment times, especially when students begin submitting course requests via the Student Information System (SIS). It applies only to enrollment-related functions.

· When you access SIS during peak times, you may be placed in a virtual queue.

· You’ll see your position in line.

· Once it’s your turn, you’ll be redirected to SIS automatically.

· Stay on the Queue-it page and wait for your turn.

· Do not refresh or close the browser, as this may reset your position.

Yes. Queue-it is only triggered during high traffic periods and only affects enrollment-related functions. You can access other SIS functions normally at any time.

In the event that any malicious activity is detected, we reserve the right to cancel the corresponding course registration. We take these measures seriously to protect our students. If you believe your reservation has been cancelled in error, please contact our support team for further assistance.

If you encounter problems, take a screenshot and contact Information Technology Services Office at cchelp@ust.hk with details.