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2024 IT Services Satisfaction Survey Result

In April 2024, we have conducted the annual user satisfaction survey to solicit feedbacks from staff and students on various ITSO services. This year, we received an active participation of 1499 users (985 students and 514 staff).

Responses from Staff

Services Satisfaction

5 points scale (1 being the lowest and 5 being the highest)

know more about services provided by ITSO to staff

 

Satisfaction on Overall Delivery 2024 vs 2023

5 points scale (1 being the lowest and 5 being the highest)

know more about Overall Delivery 

 

Overall Satisfaction with Computing Environment at HKUST

 

Responses from Students

Services Satisfaction

5 points scale (1 being the lowest and 5 being the highest)

know more about services provided by ITSO to student

 

Satisfaction on Overall Delivery 2024 vs 2023

5 points scale (1 being the lowest and 5 being the highest)

know more about Overall Delivery 

 

Overall Satisfaction with Computing Environment at HKUST

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