Welcome to the Information Technology Services Center

 

A world transformed

Over the past two decades, the world has witnessed huge advances in information and communications technology (ICT).  The rise of the internet and consumerization of ICT products have substantially changed how we work, learn, do business, interact, and entertain ourselves.  The on-going impact is ubiquitous and felt by us all.

 

ICT at HKUST

At HKUST, the Information Technology Services Center (ITSC) is fully alert to the need to stay at the forefront of key initiatives in the rapidly developing ICT world.  We strive to employ ICT wisely and well to inspire and drive forward research, teaching, learning and administration activities.

As a world-class research university of science and technology, HKUST needs to optimize ICT developments.  The campus is covered by a high-performance data network that is effectively connected to international research networks as well as the regular internet.  In addition, the campus network provides a comprehensive set of Wi-Fi access points to facilitate different mobile smart devices.

On top of the campus network, a set of enterprise applications and services are available for research, teaching, learning, and administration.  Most applications are provided through in-house endeavor.  However, new services, including mission-critical ones, are starting to tap “cloud” service providers. Indeed, HKUST’s campus ICT infrastructure is constantly being updated to benefit from the latest cloud computing breakthroughs, which many believe will revolutionize ICT in the coming decade.

In the past few years, our 120-plus lecture theaters and classrooms have also been progressively revamped to take advantage of developments in digital audio/visual technologies. This has brought better quality, and more remote control and automation capabilities, improving integration of classroom setups and campus ICT infrastructure.  It has enhanced the in-class teaching and learning experience and provided opportunities for innovative concepts to be put into practice.

 

Listening to and meeting your needs

With technology evolving at such a rapid pace, ITSC understands the importance of listening to your needs and seeking to generate services to answer them.  Along with user meetings and individual feedback, we carry out surveys among colleagues and students to help shape the development of our campus ICT infrastructure and services.

We conduct training and briefing sessions regularly to keep users in touch with ICT developments and how new services may benefit their teaching, learning, research and administration efforts.

The ITSC Service Desk (2/F, Lift 2), ITSC Helpline (ext. 6200), and ITSC Service Support email (CCHELP@ust.hk) serve as additional useful contact points to understand your needs as well as resolve issues encountered in the use of our services.

 

Full-service portal vision

Our vision is to move the ITSC website from a source of information to a full-service portal, a platform where you can register requests, problems, track progress, and obtain online services anytime anywhere with any smart device.

To do so, we definitely need to hear from you how ICT can help in general, and what the ITSC website should be doing in particular.  You can tell us your thoughts by phone or drop us a line at CCLISTEN@ust.hk, our "electronic opinion box".

We look forward to advancing HKUST together.

 

Samuel Kwan, PhD
ITSC Director