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2020 IT Services Satisfaction Survey Result

In early May 2020, we have conducted the annual user satisfaction survey to solicit feedbacks from staff and students on various ITSO services. This year, we received an active participation of 1186 users (857 students and 329 staff).

Responses from Staff

Services Satisfaction

5 points scale (1 being the lowest and 5 being the highest)

know more about services provided by ITSO to staff

 

 

Satisfaction on Overall Delivery 2019 vs 2020

5 points scale (1 being the lowest and 5 being the highest)

know more about Overall Delivery 

 

Overall Satisfaction with Computing Environment at HKUST

Responses from Students

Services Satisfaction

5 points scale (1 being the lowest and 5 being the highest)

know more about services provided by ITSO to student

Satisfaction on Overall Delivery 2019 vs 2020

5 points scale (1 being the lowest and 5 being the highest)

know more about Overall Delivery 

 

Overall Satisfaction with Computing Environment at HKUST

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