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2025 IT Services Satisfaction Survey Result

In April 2025, we have conducted the annual user satisfaction survey to solicit feedbacks from students, staff and faculty on various ITSO services. This year, we received an active participation of 1880 users (1298 students and 582 staff and faculty).

Responses from Staff and Faculty

Services Satisfaction

5 points scale (1 being the lowest and 5 being the highest)

Know more about services provided by ITSO to staff and Faculty

 

Satisfaction on Overall Delivery 2025 vs 2024

5 points scale (1 being the lowest and 5 being the highest)

Know more about Overall Delivery 

 

Overall Satisfaction with Computing Environment at HKUST

 

Responses from Students

Services Satisfaction

5 points scale (1 being the lowest and 5 being the highest)

Know more about services provided by ITSO to students

 

Satisfaction on Overall Delivery 2025 vs 2024

5 points scale (1 being the lowest and 5 being the highest)

Know more about Overall Delivery 

2025

Overall Satisfaction with Computing Environment at HKUST

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