2026 IT Services Satisfaction Survey Result
In April 2026, we have conducted the annual user satisfaction survey to solicit feedback from staff and students and staff on various ITSO services. This year, we received an active participation of 1205 users (438 staff and 767 students).
Responses from Staff
Services Satisfaction
5 points scale (1 being the lowest and 5 being the highest)
Know more about services provided by ITSO to staff
Satisfaction on Overall Delivery 2026 vs 2025
5 points scale (1 being the lowest and 5 being the highest)
Know more about Overall Delivery
Overall Satisfaction with Computing Environment at HKUST
Responses from Students
Services Satisfaction
5 points scale (1 being the lowest and 5 being the highest)
Know more about services provided by ITSO to students
Satisfaction on Overall Delivery 2026 vs 2025
5 points scale (1 being the lowest and 5 being the highest)
Know more about Overall Delivery
Overall Satisfaction with Computing Environment at HKUST
