Supported Email Applications

ITSO supports the email applications listed below for accessing your HKUST mailbox.

Getting Started

The table below outlines how to access each application and its key features.

Email Application

How to Access

Benefits

💻New Outlook for Windows (Desktop)

  1. Install New Outlook from the Microsoft Store or use the pre-installed version in Windows 11.
  2. Sign in with your HKUST email account.
  3. Your mailbox, calendar, contacts, and tasks will be synchronized automatically.
  • Modern user interface and improved performance.
  • Built-in Microsoft 365 integration.
  • Simplified account setup.
  • Supports multiple mail accounts in a single client.
  • Regular feature updates from Microsoft.

💻Classic Outlook for Windows (Desktop)

  1. Install Microsoft 365 Apps.
  2. Open Outlook.
  3. Sign in with your HKUST email account or configure your Exchange Online mailbox.
  • Full-featured Outlook experience.
  • Supports advanced mailbox management.
  • Better support for shared mailboxes and delegated access.
  • Supports Outlook add-ins and legacy integrations.
  • Recommended for power users and administrative staff.

💻Outlook for Mac (Desktop)

  1. Install Outlook from the Mac App Store.
  2. Launch Outlook.
  3. Add your HKUST email account and sign in.
  • Native macOS experience.
  • Integrated calendar and contact management.
  • Supports Exchange Online features.
  • Optimized for Apple devices.

📱Outlook App (Android & iOS) (Phone/Tablet)

  1. Install Microsoft Outlook from the Apple App Store or Google Play Store.
  2. Open the app and add your HKUST email account.
  • Access email, calendar, and contacts anywhere.
  • Push notifications for new messages.
  • Secure authentication with Microsoft 365.
  • Supports multiple email accounts.
  • Available on both iOS and Android devices.

🌐Outlook on the Web (Webmail)

  1. Open a web browser.
  2. Sign in at https://outlook.office.com/.
  • No software installation is required.
  • Access from any device with a web browser.
  • Always up to date.
  • Supports email, calendar, contacts, and tasks.
  • Recommended for shared or public computers.

Support

General Enquiries cchelp@ust.hk
Suggestions & Complaints cclisten@ust.hk
Serviceline +852-2358-6200