HKUST ITSO AI Chatbot

Important reminder

Please do not disclose personal data such as your HKUST account number, staff/student ID or name in the chatbot. Information provided will be retained to enhance system performance.

By using the HKUST ITSO Chat service, you confirm that you have read, understood, and agreed to the Disclaimer


Log in to access additional information for your user group in addition to the publicly accessible content.

Send Icon
Use Secure File Share

Applying Secure File Share

There is no more new application from Feb, 2022 onward.

Mounting Secure File Share

On Windows Machine
  1. Start the Windows Explorer
  2. On the left pane, right click “Computer” or “This PC
  3. Select “Map Network Drive…
  4. Enter the Share Information in the form of “\\SERVER\SHARE” in the “Folder” box (e.g. “\\netdrive.ust.hk\itso_doc“).
  5. If your machine has joint “ust.hk” domain, and you are login using an account with privilege to mount the share, then you will have the network drive mounted.
  6. If your machine has not joint “ust.hk” domain, you may need to supply your login information (Use a different account):


On Mac OS X machine
  1. Open Finder
  2. In “Go” menu, select “Connect to Server“.
  3. Enter the Share Information in the form of “smb://SERVER/SHARE” (e.g. “smb://netdrive.ust.hk/itso_doc“)
  4. Supply your login information at next screen.

 

Restore a file using previous copy

The Central File Share Service has “Volume Shadow Copy” enabled. Users can use this feature to restore previous version of files and folders that you accidentally modified or deleted without asking administrators to restore from system backup.

The snapshots will be taken at 07:00 and 13:30 every day. In general, 5 weeks of snapshots will be kept. You may refer to the “Restoring files from previous version ” part in the Microsoft Support KB Recover lost or deleted files.


Support

General Enquiries cchelp@ust.hk
Suggestions & Complaints cclisten@ust.hk
Serviceline +852-2358-6200