HKUST ITSO AI Chatbot

Important reminder

Please do not disclose personal data such as your HKUST account number, staff/student ID or name in the chatbot. Information provided will be retained to enhance system performance.

By using the HKUST ITSO Chat service, you confirm that you have read, understood, and agreed to the Disclaimer


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Change User Account Password

For new users, you are required to assign a password to your newly created HKUST Account before you can use any network services:

  • Undergraduate and postgraduate students will be prompted for a new password when they perform Student Account Activation
  • Staff users or other accounts (e.g. Project account) owners will need to assign a new password by referring to the account activation email.

For existing users, you are also advised to change ITSO network password periodically. To change your password:

Change Network Password

After you have changed your network password, please refer to Reminders after Password Change

Minimum Password Requirement

  • Minimum 12 in length
  • Must contain mixed case letters and numbers
  • Cannot include username or part of your name
  • Do not reuse any of your last 10 passwords

Recommendation for choosing a password for best protection

  • Are easy to remember, so they do not have to be written down
  • Can be typed quickly, so somebody cannot follow what you type by looking over your shoulder
  • Put together an acronym that is special to you, e.g. none OTFS W? (None Of This Fancy Stuff Works?)
  • Include space or symbol, plus some deliberately misspelled words, e.g. twinZ /w9 *s (Twins with 9 stars)
  • AVOID using any of the following:
    • Your name/Your spouse’s name/Anybody’s name
    • Names of your favorite fantasy characters
    • The name of the operating system you are using
    • The hostname of your computer
    • Any username on the computer in any form (as is, capitalized, or doubled, etc)
    • Your phone numbers
    • A place
    • A proper noun
    • Other information of you that’s easily obtainable
    • A word in the English dictionary
    • A word in a foreign dictionary
    • Passwords of all the same letter
    • Simple patterns of letters on the keyboard, like qwerty
    • Any of the above spelled backwards
    • Any of the above beginning with or followed by a single digit

Support

General Enquiries cchelp@ust.hk
Suggestions & Complaints cclisten@ust.hk
Serviceline +852-2358-6200