Liability

Users are fully responsible for the content hosted on and activities performed by their virtual servers. ITSO assumes no liability for any costs, losses, or damages arising from the use or operation of the virtual server.

Users’ Responsibility

Users are responsible for:

• Paying all charges associated with the service.
• Informing ITSO promptly of any changes to the registered server administrator.
• Ensuring that the virtual server is used solely for University-related activities.
• Ensuring that all software and content hosted on the server are properly licensed and comply with applicable laws and University policies.
• Properly administering and maintaining the server, including monitoring its operation, configuring appropriate firewall rules, and applying security updates in a timely manner.
• Updating the server’s virtualization management agent when required as part of a major ITSO infrastructure upgrade. Such updates are generally expected no more than a few times per year.

Security

Users must ensure that their virtual servers comply with the Minimum Security Standard for Servers, including, but not limited to:

• Regular security patching
• Operating system hardening
• Malware protection for Windows servers
• Remote logging

Fair Use of Network Bandwidth

The Virtual Server service is intended for typical server workloads, such as web servers and application servers. Users planning to deploy applications that require exceptionally high network bandwidth should consult ITSO in advance.

ITSO reserves the right to suspend or remove servers from the service if their network usage adversely affects other users, systems, or the overall service.

Handling Security Incidents

If a virtual server is suspected of being compromised or engaging in inappropriate or malicious activities, such as sending spam or attacking other hosts, ITSO will attempt to contact the server’s registered administrator to resolve the issue.

If ITSO is unable to contact the registered administrator within a reasonable period, or if immediate action is required to protect University systems, networks, or other users, ITSO reserves the right to suspend network access to or shut down the affected virtual server until the issue has been resolved.