On-Campus Assistance

If you require assistance, you can approach our Student Helpdesk where student consultants are available on a regular basis to assist barn users, ResNet users, and dial-up service users with basic queries. You can check the student consultants’ timetable on noticeboards in the barns.

Student consultants carry out the following duties:

• Manage the helpdesk and provide consultation to students in barns
• Maintain the printing service and look after the print queues
• Check all PCs for any software or hardware failure, and if found, fix or escalate accordingly
• Check for seats reserved by student belongings
• Walk around the barn to see if any users require assistance
• Ensure no food and drink is brought into computer barns
• Remind noisy students to be quieter
• Report ad hoc events to ITSO
• Check consumables and record usage statistics

Off-Campus Assistance

When you are off campus, you can contact ITSO for assistance by sending an email to cchelp@ust.hk. We will get back to you as soon as possible.